POLICIES.

Updated 5/28/2021

The mask mandate has been lifted.  If you have been fully vaccinated, you are free to enjoy your experience without a mask, however, if you have not been vaccinated, we ask that you wear a face covering during your time in the salon with us. 

We are personally asking each of our guests about their level of comfort with their stylist being masked/unmasked.

We will continue to follow enhanced health and safety measures by sanitizing stations and tools in between each guest and disinfecting surfaces regularly. 

Walk-in are accepted, depending on stylist availability; we do recommend calling ahead.

Fast Track services are available for guests who want to spend minimal time in the salon; simply mention when booking.

For your convenience, we offer curbside pick-up of products!  Just call or Facebook message us to order.

 

We are still asking guests to call upon arrival to check-in prior to entering the building. 

 

We prefer you do not bring anyone with you to your service, as our waiting areas are limited.

 

The No-Contact Checkout Process will be a static option for our guests, going forward.  We do require a credit card at the time of booking to save the reservation and for the cancellation policy.  This card may be used for a fast, contact-free checkout, or guests are welcome to pay with another card or cask at the time of checkout.

 

A cancellation fee will be charged if you no-show, or cancel a service less than 24 hours prior to your reservation.

 

We provide Reservation Confirmations and complimentary Reminders via text and email.

​​​RESERVATIONS.

Please arrive 5 minutes prior to your reservation to ensure you are able to receive your full service. We recommend that you book your next reservation at the time of check out.  This will ensure that you are able to reserve the day and time that works best for your schedule. 

 

If you are running late, please call us to make sure we can still accommodate your reservation.  We will do everything we can to make sure you are able to receive your service, however, we may need to reschedule your reservation or abbreviate your service if we do not have enough time.

 

CANCELLATIONS.​​

If you need to cancel or move your reservation we ask that you give us a minimum of 24 hours notice or a fee will be charged to the card we have on file.

 

MINOR GUEST POLICY.

Guests under the age of 18 must have a parent or legal guardian present during the entire salon service.

 

PAYMENTS AND GRATUITIES.

We accept cash, Visa, MasterCard, Discover and American Express.  Gratuities can be added to your debit or credit card.

BOOKING & PRICING.

Please understand we are unable to provide pricing quotes over the telephone.  We happily offer complimentary consultations at which time your stylist can give you a quote after seeing your hair and discussing your hair goals.  Extra charges may apply for hair of length/density.

 

REVISITS.

Heaven the Salon Experience stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service, please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service. Due to the artistic nature of what we do, we cannot offer refunds on services performed. 

 

RETURNS.

We are happy to exchange any product purchased at Heaven the Salon Experience provided the product is unused and in its original packaging with original receipt and within 90 days of purchase date.  We unfortunately do not offer refunds for product purchases.  All sales of hair brushes, combs, and hair accessories (clips, hair bands, etc.) are final.

Salon Policies & Information