POLICIES & INFORMATION.
We ask that you arrive 10 minutes prior to your reservation to ensure you are able to receive your full service. If you are running late, please call us to make sure we can still accommodate your reservation and to keep us informed. Any guest arriving 15 minutes or more late, MAY have to reschedule the reservation.
MINOR GUEST POLICY.
Guests under the age of 18 must have a parent or legal guardian present during the entire salon service. We DO NOT permit unattended minors not receiving services within the salon environment. Should you have to bring a minor who does not have a reservation, they MUST BE ACCOMPANIED by a SEPERATE adult. This is for safety & liability purposes.
PAYMENTS AND GRATUITIES.
We accept cash, Visa, MasterCard, Discover, American Express and Checks (with proper I.D.). We do require, at the time of booking, a credit card placed on file for . Gratuities can be added to your debit or credit card using our separate tipping platform "Tippy" which puts these funds directly into the service provider's account.
BOOKING & PRICING.
At the time of booking we REQUIRE New Guests place a credit card on file. (Also see Deposits paragraph in our policies below) Please understand we are unable to provide pricing quotes over the telephone. We can however give you a starting quote. We happily offer complimentary consultations at which time your stylist can give you a more exact quote after seeing your hair and discussing your hair goals. Extra charges may apply for hair of length/density as well as the technique needed to achieve your results.
Heaven the Salon Experience stands FIRMLY behind all of our salon services. If for any reason you are not 100% satisfied with your service, please contact us immediately (within 24 hours) so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service ONLY. WE DO NOT OFFER REFUNDS.
We are happy to exchange any product purchased at Heaven the Salon Experience provided the product is unused and in its original packaging with original receipt and within 30 days of purchase date. We unfortunately do not offer refunds for discount product purchases. All sales of hair brushes, combs, and hair accessories (clips, hair bands, etc.) are FINAL.
Cancellations must be no later than 24 hours before your reserved time to avoid a $50 cancellation fee. Any cancellation made with less than a 24 hour notice will be subject to a $50 cancellation fee.
We understand that emergencies happen and we will assess these situations on a case by case basis. No Show Fees for haircut & color services will be a fee equal to 50% of the service cost and will be charged to the credit card on file under your name NO EXCEPTIONS!
All services requiring 2 hours or more will require a 50% deposit based upon estimated service cost at time of booking for first time guests or guests that abuse salon policy.